HIK-CONNECT PRIVACY POLICY

Last Updated: 11 March, 2026

1. Introduction

Hangzhou Hikvision Digital Technology Co., Ltd and its affiliates (“HIKVISION”, “we”, “our”, “us”) provide following services for use in conjunction with various HIKVISION products (“Products”): (1) HIKVISION user website and user accounts that may be accessed at www.hik-connect.com, and all associated sites connected with www.hik-connect.com, excluding any third parties’ sites (the “Website”); (2) software applications that can be downloaded to a mobile device (“Mobile Apps”) including, butnot limited to Hik-Connect; and (3) any services available on the Website and Mobile Apps (“Available Services”). Collectively, the Website, Mobile Apps, and Available Services are referred to as the “HIKVISION Services.” this includes the 4G IoT Data Service, which is provided separately by Hikvision Europe B.V..

This Privacy Policy explains how HIKVISION handles the collection, storage, and disclosure of information, including personal information, regarding HIKVISION Services. It also applies to any information we collect from the operation and use of Products we sell while connected to HIKVISION Services and any other HIKVISION Services that link to this Privacy Policy.

You will need to register or maintain an account via the Website or Mobile Apps to access HIKVISION Services. For the purposes of seeking to provide you with a better experience, to improve HIKVISION Services or otherwise where you have consented, your existing account may also allow you to access additional services provided by HIKVISION through the Internet and/or mobile applications without requiring a new registration. You may also from time to time ask us to migrate or export your personal information contained in one service to another service, where such migration option is available. Certain HIKVISION services may be governed by their own specific privacy policies, and you are advised to read this Privacy Policy together with any applicable service-specific policy before using those services. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we require our employees and agents to uphold these obligations.

In Guest Mode, users are not required to register a HIKVISION cloud service account via email or phone number. Instead, a temporary account is automatically generated within the mode. Under this mode, for example, once the camera is powered on and connected to a public network, users can add the device to their temporary account by entering the camera’s static public IP address, username, and password directly in the application. This enables you to view live video stream and manage your device through Mobile Apps. Data transmission and processing between the Hik-Connect application and the added device occur directly over the public network without passing through HIKVISION’s cloud servers. As a result, HIKVISION has no access to operation logs or other information associated with the device under this account. All operation logs are stored exclusively in the local storage of the user’s mobile device.

We may modify this Privacy Policy at any time, provided certain provisions are incomplete, outdated, or reasonable. If we make material changes to this Privacy Policy, we will notify you at the email address associated with your account or by providing a notice on the Website or Mobile Apps.

By using HIKVISION Services and Products, or as otherwise permitted under applicable laws, or as otherwise permitted under applicable laws, or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated in this Privacy Policy, including any subsequent updates to it. In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in the Europe Union), we will request your prior express consent where required for specific types of processing (e. g. providing marketing materials to you). Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we require our employees and agents to adhere to these obligations.

You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.

2. Definitions

Personal information shall have the same meaning as “personal data” and shall include any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity. Examples of personal information include your name, telephone number, email address, physical address, and payment information.

Personal information also includes information that alone cannot directly identify you, but that when combined with other information we have access to could identify you, such as product serial numbers, log data that automatically records information about your visit (such as your browser type, domains, page views, the URL of the page that referred you, the URL of the page you next visit, your IP address, and page navigation); unique device ID collected from Products and your mobile devices, data from cookies, pixel tags, and web beacons, the country and time zone of the connected Product, geo-location, mobile phone carrier identification, and device software platform and firmware information.

Hik-Connect Team Services means the value-added Available Services including HIKVISION cloud-based video management system (“Cloud VMS”) services, cloud vehicle monitoring (“Vehicle”) function, cloud-based Access Control, Attendance and Video Intercom services, etc., which are exclusively available to Super Users and their designated Normal Users.

Super User means any organizational user that registers an Account to use Hik-Connect Team Services, including but not limited to companies, government agencies, and unincorporated organizations. Under its Account, a Super User can set up organizational structure(s). The virtual team(s) that are managed by the Super User, invite Normal Users and create Accounts for them to join the organizational structure(s), and manage the use of Services with administrative privileges.

Normal User means any natural person who is invited by the Super User to use Hik-Connect Team Services under the management of such Super User, and are assigned Normal User Accounts.

Organization/Enterprise/Team means the organizational structure(s) which has Normal Users as its members created by a Super User for the purpose of using specific Hik-Connect Team Services.

Individual User means any natural person who is the user of HIKVISION Services excluding Hik-Connect Team Services, registering the Account in their own name and on their own behalf, and not the member of any organizational structure(s).

Alarm Receiving Center means an operations center that provides alarm-related services, including notifying users of abnormal events detected by the receiving equipment.

Third Party Services means services provided by any third party services provider to HIKVISION Services users including Alarm Receiving Centers. These third-party service providers may, with or without user authorization granted through HIKVISION Services (or under a separate agreement where authorization through HIKVISION Services is not required), provide remote monitoring services, including i) notifying users of abnormal events detected by the receiving equipment; ii) obtaining device parameter information and arming or disarming the device; iii) video preview, video playback, image capture, PTZ operation, and video download within specified time periods, etc.

3. The Type of Personal Information We Collect

In order to provide HIKVISION Services to you, whether as a data controller or processor, we collect and process your Personal Information. We will ask you to provide Personal Information that is necessary to provide those services to you, and we process the Personal Information which you voluntarily provide to us. If you do not provide your Personal Information, we may not be able to provide you with our Products or HIKVISION Services. We may also collect Personal Information from publicly or non-publicly accessible sources, for example, Google, when you use your Google Account to register a Hik-Connect account.

Personal Information we collect may vary depending on the Services you use, your user type and your role. Depending on the method of collection, more details are as follows:

1) Information You Provide

· Set-Up Information

o We collect information when you set up your account and any Products connected to HIKVISION Services.

In order to create an account (“Account”) to use HIKVISION Services, you need to provide information including your name, phone number and email address . Moreover, if you are a Super User who intends to use Hik-Connect Team Services, you can either provide this information yourself or authorize an installer to provide the aforementioned information for the purpose of creating an Account. If you are a Normal User, the Super User managing your Organization/Enterprise/Team will provide us with such information and create an Account on your behalf. Then information such as registration or activation emails, password-reset verification numbers, alarm reports, etc. will be sent by us to your e-mail address or Account for validation. When a user changes their account details (name, email, phone), the old version of that information is overwritten, not kept, unless required by applicable laws. By registering and logging in to the Account, you acknowledge that you have given consent to installers, the Super User (if applicable) and HIKVISION to collect, process and store your specific Personal Information.

When you add, install, activate and manage Products under your Account, we will collect certain basic information such as your Product name, Product type, Product verification codes, serial number, and IP addresses which are unique to the Products connected to HIKVISION Services and associated with your Account.

o Information Collected When You Share Products and Invite New Users Through Hikvision Services, you can share any Products in your Account along with certain permissions to other Hik-Connect users so they can access or manage these Products. Information necessary to enable the sharing of your Products—such as the email address of the user with whom you choose to share your Products—will be collected for that purpose.

o If you choose to invite other individuals—such as friends or family members—to use the HIKVISION Services or download our Mobile Apps, we will collect the email address of the person you select so that we can send an invitation on your behalf. This information is used solely to send the invitation and, if the invitation is accepted, to register the invited individual and facilitate their use of the Services. We may also retain records of the invitation for administrative purposes.

Before providing another person’s email address, you must obtain their consent to share their information and inform them that they will receive a communication from HIKVISION.

· Information When You Contact Us: When you contact our customer service or use other customer support tools, we collect your relevant information to provide support, verify your identity with your Account profile information, and confirm your Product. This includes appropriate collection of proof of Product ownership, your inquiries and feedback about using Hikvision Services and Products.

· Information When You Use AcuSeek: When you use the AcuSeek Function, we will collect the search queries you submit, your feedback on search results (such as accurate or inaccurate, like or dislike, etc.), and records of search instructions. We collect search queries to convert them into a language that can be recognized by your device, so that you can quickly retrieve data, including without limitation the relevant footage stored on the devices. Additionally, to facilitate your system user management and permission allocation (such as personnel management operations related to access control and attendance), our platform provides a user information AcuSeek Function. This function supports the retrieval of registered user information solely within the platform, assisting you in configuring user permissions and managing processes. It does not compare or correlate with data from device endpoints, nor does it automatically analyze or process user data under your account.

· Purchase Information： When you use 4G IoT Data Services, we will collect your Paid Package information and its expiration status.

· Surveys, Research, and Promotions：We collect Information you provide if you choose to participate in a survey, research, promotion, contest, marketing campaign, or event conducted or sponsored by us.

· Other Information: Other Personal Information that you voluntarily provide to us in connection with your use of HIKVISION Services.

2) Information Collected Automatically

· Technical Information

o We collect certain device and network connection information when you access HIKVISION Services. This information includes the browser, device name, type of network, Wi-Fi connectivity, signal strength and settings, operator you use, device model, system version, language, battery charge level, log files from connections, power status and time zone of your device. We also collect service-related, diagnostic, performance information, including crash reports and performance logs.

· Usage Information: When you access HIKVISION Services, we will collect information related to how you use HIKVISION Products and Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities, to provide you with a more relevant experience, to improve HIKVISION Products and Services, to prevent misuse, and to ensure that HIKVISION Services are working properly. We may also record adjustments you make to our Products through HIKVISION Services. We store this information along with data collected directly on your Product. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

· Product and Service Information Details

The following are additional types of information that may be collected and processed depending on the specific Products and HIKVISION Services you use:

o Video Preview and Playback When You use Cameras: Video and audio (if audio pick-up function is turned on) will be transmitted through HIKVISION stream servers with restricted access and subject to strict control mechanisms to prevent any unauthorized access. Such information will not be stored or retained by HIKVISION. If you use HIKVISION cloud storage services to store any video, it will be stored in an encrypted manner.

o Event Alarm Function: When you instruct us by setting up your Products, information such as video clips, images, GPS location data, timestamps, and the Product serial number may be collected and processed. However, we will only store this information for seven (7) days to enable this function.

Subject to your configuration and settings, you can enable the facial recognition function for face alerts. If you choose to enable this feature on your Products to allow the Products to recognize familiar faces and notify you of familiar or unknown individuals on your Mobile App, you will need to upload facial information (including tags or labels used to distinguish individuals, which may be pseudonyms and do not need to relate to an identified natural person) to your Account. Any biometric information will be processed by the front-end Products solely for comparison purposes, and only the comparison results will be transmitted through the HIKVISION Services. Using the app and your Account settings, you control whether this biometric processing occurs. Depending on where you live and how you configure the Product, you may need to get consent to scan the faces of people visiting your site.

o Calling Function: When you use the Calling Function, we will collect the relevant call record information generated during your use of the service (such as call time and any captured images of the individuals who initiate the call). This record information will be stored by us for ninety (90) days and will be subject to restricted access and strict control mechanisms to prevent unauthorized access.

· Third Party Services: When you use Third Party Services, in general, the corresponding third party service providers shall collect and process your Personal Information for providing services only after obtaining your authorization for permissions or offline consent. In certain cases, specific permissions managed through the HIKVISION Services—such as product configuration permissions or product-sharing permissions—may be made available to those third-party service providers by default, but only to the extent necessary for the relevant service. You, as the data subject or controller, are advised to review the detailed implications of permission authorizations or reserved permissions as described in the Permission Statement, and you should separately agree with the relevant third-party service providers on the service details and related data protection obligations.

Additionally, you have the right to opt out. You may revoke authorizations granted to third-party service providers, restrict data sharing, or opt out of specific data processing activities at any time through the privacy settings or account-management pages within the HIKVISION Services, or by contacting us or service providers directly. If you choose to opt out, the third-party service providers will cease collecting and processing your Personal Information; however, this may affect the availability or functionality of the related services.

· Alarm Receiving Center (ARC) Services: When you engage a third-party Alarm Receiving Center (ARC) for alarm services, video clips captured by HIKVISION alarm devices will be uploaded to the HIKVISION cloud server for AI-based analysis to improve alarm accuracy and service quality. The analyzed results will be securely shared with your designated ARC. All video clips are stored by default for seven (7) days in the cloud with restricted access, protected by strict security controls to prevent unauthorized access.

· When you use Hik-Connect Team Services as the Super User or Normal User, please refer to corresponding Privacy Notice at: https://www.hik-connect.com/views/terms/hct/hctPrivacy.html

· When you use Hik-Connect Cloud Storage Service, please refer to the link at: https://www.hik-connect.com/views/terms/termsOfHik-ConnectCloudStorageService.html.

3) Information from Other Sources

· Cookies and Other Technologies

o We also use cookies, web beacons, and other technologies to keep records, store your preferences, improve our advertising, and collect information such as log data and device data. This allows us to better understand how you use HIKVISION Services and Products, diagnose and troubleshoot any problems you’re having, and otherwise administer and improve HIKVISION Services and Products. For more information about cookies, please refer to our Use of Cookies https://www.hik-connect.com/views/terms/useofcookies.html.

o When you use HIKVISION Services, some Third Party Technologies will be utilized and collect some information:

In order to ensure the realization of the relevant functions of HIKVISION Services and the safe and stable operation of our Services, the Mobile Apps may integrate with, to the extent of necessary and minimum, software development kit (SDK), application program interface (API), application plug-in code or other cooperation methods provided by third parties (hereinafter collectively referred as “Third Party Technologies”) to achieve the aforementioned purposes.

The processing of Personal Information by the subject of Third Party Technologies is governed by its own privacy policy, when you use the functions in or through and/or connected to HIKVISION Services, you are advised to read applicable privacy policy for your interest before using HIKVISION Services. Please note that the third party code may have some changes in data processing due to its version upgrade and policy adjustment, and please refer to the official instructions published by it. We will list the names of Third Party Technologies our HIKVISION Services access and their privacy policy links for you, so that you can better understand the use and protection of your Personal Information, as follows:

• Third Party: Google LLC

• SDK: Firebase (Android and iOS)

• Personal Information collected: User device information, including unique device identifier, device model, manufacturer of end device, system version, application information (commonly used interfaces), commonly used function statistics including crash frequency of the application

• Purpose of use: For crash analysis to optimize our Services

• Privacy policy: https://policies.google.com/privacy.

4. How We Use Your Personal Information

We use your information to operate, provide, develop, and improve the Platform, including for the following purposes. You can find more detail in the section. “Legal Bases and How We Process Your Personal Information”.

1) Provide Basic Platform Services

· User Registration and Identity Verification: We use your username, phone number, email address, and similar information as identifiers during login for account registration, login verification, password reset, and sending verification codes.

· Service Region Optimization: Based on the country/region information you provide, we select the data storage node closest to you to improve access speed and determine data storage location.

2) Provide Core Product Functions

· We will provide services to you in accordance with the descriptions outlined in Section three, “The Type of Personal Information We Collect.”.

3) Optimize User Experience and Service Quality

· Fault Diagnosis and Support: Provides you with cause analysis and resolution suggestions for issues such as stream retrieval failures, alert reception failures, and call failures.

· User Experience Optimization: Optimizes platform performance and user interface design based on information such as your device usage and interaction records.

· Subscriptions and Marketing: Sends marketing communications, including product introductions, service updates, and questionnaires, based on your preferences (if you have consented to receive them).

4) Platform Security and Compliance Assurance

· Maintain and enhance the safety, security, and stability of the Platform by identifying and addressing technical or security issues or problems (such as technical bugs and detecting illegal activity).

· Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.

5) Data Sharing with Third-Party Platforms

· With your authorization, we may share necessary information with third-party service providers to deliver the functions you require, such as sharing your payment information with third-party payment processors.

5. Legal Bases and How We Process Your Personal Information

We process your personal information only when we have a valid legal basis to do so. Depending on the purpose of processing, we rely on one or more of the following legal bases: contractual necessity, legitimate interests, your consent, compliance with a legal obligation, performing a task in the public interest, or protecting vital interests. Below, we explain each basis, why we use your information, how it is processed, and your associated rights. For details on exercising your rights, please refer to the "Your Rights and Choices" section of this Privacy Policy.

1) Contractual Necessity

We process your personal information where it is necessary to perform the contract you enter into with us (as outlined in our Terms of Service) when you register for, access, or use HIKVISION Services. This includes:

· Providing, processing, maintaining, improving and developing the HIKVISION Services and Products.

· Personalizing your experience with HIKVISION Services and Products.

· Providing support and responding to your requests and enquiries.

· Communicating with you about HIKVISION Services, your Products, or addressing any general queries, such as updates, customer support.

· Sending you reminders, technical notices, updates, alerts, support and administrative messages, service bulletins, and requested information.

2) Legitimate Interests

We process your information to pursue our legitimate interests in operating and improving HIKVISION Services, provided these interests are not overridden by your rights and freedoms. Examples include:

· For fraud prevention and detection.

· Increasing the safety of HIKVISION Services and Products. For example, in applications for user authentication, security protection, fraud detection, filing, and backups.

· Analyzing and developing statistical information about the use of HIKVISION Services to better improve HIKVISION Services.

· Enhancing other information we have about you to help us better understand you and determine your interests.

· Protecting our rights or property, enforcing our Terms of Service and legal notices and for the establishment, exercise and defense of legal claims.

· Managing our everyday business needs, such as auditing, administration of HIKVISION Services, forum management, fulfilment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service.

3) Your Consent

We process your personal information for specific purposes where you have given explicit consent. You may withdraw consent at any time through your account settings or device permissions. Examples include:

· Contacting you about our Available Services and Products, as well as other promotions, where you have given your consent in accordance with applicable data protection laws, unless you later choose to opt out of marketing or market-research communications.

· Collecting your feedback or responses questionnaires in order to improve our Services and Products and develop new features.

4) Compliance with a Legal Obligation

We may process your information when necessary to comply with legal obligations. This includes situations where we must take steps to protect user safety or respond to lawful requests from regulators, law enforcement agencies, or courts. Depending on the circumstances, this may involve processing both the information you provide and information collected automatically. We do not access or process image or video data on your devices except where it is necessary to provide the Services or where required by applicable law.

5) Performing a Task in the Public Interest

We may process your information where it is necessary to perform a task in the public interest, including safeguarding children and supporting public safety, security, and integrity. Depending on the circumstances, this may involve processing information you provide as well as information collected automatically. When we process your information on this basis, you have the right to object to such processing and to request that we restrict our use of your information.

6) Protection of Vital Interests

We may process your information where necessary to protect your vital interests or the vital interests of another person. This may include situations involving the protection of life, physical safety, or health. For example, sharing location data with emergency services during an emergency call. Depending on the specific situation, we may process information you provide as well as information collected automatically.

6. Personal Information Processed on Your Behalf as a Processor

Where Personal Information relating to third-party individuals (“Third-Party Data”) is collected or processed through the Products you purchase or use, HIKVISION processes that Third-Party Data as a processor on your behalf.

When you enable the recording or streaming features of the Products, video and/or audio content generated by the Products may include Third-Party Data. This may involve capturing and transmitting portions of that content to you as part of alerts or notifications, or analyzing the content to identify motion, events, or other activity necessary to provide the Services. We process such Third-Party Data solely for the purpose of delivering event notifications, calling functions, and video intercom services.

If recording features are enabled, we will capture, process, and retain the resulting video and audio recordings for the duration of your applicable recording-subscription period.

7. How We Share Your Personal Information

We do not sell any Personal information to third parties. HIKVISION may share personal information with third parties on the basis of non-disclosure agreements. You hereby consent that we may disclose personal information to these third parties:

§ We share your personal information with HIKVISION affiliates, who are required to use that information in accordance with the purposes described in this Privacy Policy.

§ We use service providers, vendors, technicians and other third-parties to help us process, store, and protect some of your data and otherwise help us administer our Products and HIKVISION Services effectively, provide a better user experience, process your purchases, and increase the quality of our Products and HIKVISION Services. These third-parties are forbidden from using your personal information for non-HIKVISION purposes and are required to protect your information in accordance with this Privacy Policy and applicable laws.

We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of HIKVISION Service; to respond to claims that any content posted or displayed using HIKVISION Service violates the rights of third parties; in an emergency to protect the health and safety HIKVISION Service users or the general public; or to enforce compliance with our Terms of Service.

If HIKVISION and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by the email address specified in your Account or by means of notice on website of (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you may revoke such consent.

We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting HIKVISION.

We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided that data has been rendered anonymous in such a way that the data subject is no longer identifiable. For example, we may share non-personal information:

· For the same reasons we might share Personal information;

· To better understand how our customers interact with HIKVISION Services and Products, in order to optimize your experience, improve our products, or provide better services;

· For our own research and data analytics; or

· To our vendors for their own analysis and research.

8. Data Security and Retention

HIKVISION has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.

HIKVISION is committed to protecting your personal information by implementing industry-standard administrative, technical, and physical security measures across our products, services, and devices. Our cloud infrastructure and Hikvision devices are designed with robust security controls to help safeguard your data.

While we continuously assess and enhance our security controls, no method of transmission over the Internet or other networks, or method of electronic storage, can be guaranteed to be completely secure.

Security is a shared responsibility: HIKVISION secures the cloud infrastructure and builds appropriate security features into its devices, but end users are responsible for configuring and maintaining the security of their own networks and devices, including using strong passwords, keeping firmware updated, and securing network access to devices. We encourage you to follow best practices and utilize the security controls provided to further protect your personal information.

In the event of a personal data breach, HIKVISION will respond and manage the incident in accordance with applicable data protection laws. Where required, we will promptly notify the relevant supervisory authority and affected data subjects, providing information about the breach and steps taken to mitigate its impact.

HIKVISION generally stores your personal information on HIKVISION-operated servers that are hosted on third-party infrastructure providers, including Amazon Web Services. Your information is retained until you delete or modify it, or for as long as you maintain a HIKVISION account. Please contact us using the details below if you would like more information about our data-retention practices.

We will retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy unless a longer retention period is required or permitted by applicable law. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security and stability), and for the exercise of or defense against legal claims.

If you have any questions about the security of HIKVISION Services, you can contact us by phone at +86-571-8807-5998 or email at data_protection@hikvision.com.

9. Your Rights and Choices

1) Rights

You have specific rights regarding your personal information. Below, we detail how you can exercise these rights and manage your data. Please note that some rights may be subject to limitations based on applicable laws or specific service requirements. We are committed to respecting your privacy and providing transparent control mechanisms.

Access, Rectify, and Delete Your Information

Keeping your personal information current helps ensure we provide you with the most relevant services. You can access, rectify, or delete your personal information via your Account profile by selecting the "Person" button. We are ready to assist you in managing subscriptions, deactivating your Account, and removing your profile and data. Any Account information will be stored until your Account is deleted. If you are a Super User, you may delete your Account by selecting Home > General > Security > Users. If you are a Normal User, please contact the Super User for assistance with deleting your Account. Generally, once your Account is deactivated, we will promptly delete the associated personal information, except in the following situations:

· Certain information collected under specific HIKVISION services (e.g., event alarm information or attendance records under Hik-Connect Team Services) is retained and deleted according to rules specified elsewhere in this Privacy Policy.

· Some personal information may be retained as required by applicable laws for compliance purposes.

In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.

Port your information.

Where we process your information based on contractual necessity or your consent, you have the right to receive your information in a structured, commonly used, and machine-readable format and to share it with a third party. You may contact us to export your data.

Object to the processing of your information.

In specific circumstances, you have the right to object to our processing of your information, such as when we rely on public interest, legitimate interests, or the interests of a third party. To submit an objection, please provide relevant details, including the processing activity, your reasons for objecting, and how it affects you. Unless we have compelling legitimate grounds to continue processing, we will stop the processing.

Restrict the processing of your information.

You have the right to request the restriction of processing of your information in the following cases:

· When you are challenging the accuracy of the information;

· When the information has been unlawfully processed but you object to its deletion;

· When you need to retain the information to assert or defend a legal claim; or

· When you have objected to processing and are awaiting the outcome.

To exercise any of the above rights, please contact us using the details provided in the “Contact Us” section. Before we respond to your request, we may ask you to provide (i) your name (or Account username) and preferred method of contact, and (ii) the details of your request or comment, including any relevant website links.

If you are not satisfied with our response to your rights request, we encourage you to contact us again so that we can further address your concerns.

2) Choices

We think that you benefit from a more personalized experience when we know more about you and your preferences. However, you can limit the information you provide to HIKVISION as well as the communications you receive from HIKVISION through your Account preferences.

Commercial Messages

You will only receive commercial e-mails or SMS from us if you have granted prior express consent or if sending those messages is otherwise permitted, in accordance with applicable laws.

You may choose not to receive commercial emails or SMS from us by following the instructions contained in any of the commercial emails or SMS we send, or by logging into your Account and adjusting your preferences. Please note that even if you unsubscribe from commercial messages, we may still send you non-commercial messages related to your Account and your transactions on HIKVISION Services.

Device Data

You may manage how your mobile device and mobile browser share certain device data with HIKVISION by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

10. Social Community Features and Social Networks

Social Community Features

HIKVISION Services may allow you to publicly post or share information, communicate with others, or otherwise make information accessible to others. Prior to doing so, please read our Terms of Service carefully. All the information you post, share, or communicate may be accessible to anyone with Internet access, and any personal information you include may be read, collected, and used by others.

Links to Other Websites

We may permit others to link to HIKVISION Services or to post a link to their website. We do not endorse these websites and are not responsible for other websites or their privacy practices. Please read their privacy policies before submitting information.

11. Children’s Privacy

HIKVISION does not intend for any portion of the HIKVISION Services to be accessed or used by children under the age of 18, or the equivalent minimum age in the relevant jurisdiction, and such use is prohibited. The HIKVISION Services are designed and intended for use by adults.

By using the HIKVISION Services, you represent that you are at least 18 years old, or above the applicable minimum age in your jurisdiction, and that you meet the age requirement to create an Account and purchase goods or services offered through the HIKVISION Services.

If we obtain actual knowledge that an Account is associated with a registered user under the age of 18, or below the applicable minimum age in the relevant jurisdiction, we will promptly delete the information associated with that Account.

If you are a parent or guardian of a child under the age of 18, or the equivalent minimum age in the relevant jurisdiction, and believe that the child has disclosed personal information to us, please contact us by phone at +86-571-8807-5998 or by email at data_protection@hikvision.com. Parents or guardians may review and request the deletion of such personal information and may also prohibit any further use of it.

12. Global Operations and Data Transfers

HIKVISION operates on a global basis, which means that we transfer and process personal information in multiple countries, including locations where our facilities, affiliates, or service providers are situated. These transfers allow us to deliver the Services described in this Privacy Policy and to maintain the performance, reliability, and continuity of our operations.

Your personal information may be transferred to HIKVISION affiliates worldwide when processed for the purposes set out in this Privacy Policy. In addition, certain HIKVISION employees located in mainland China have restricted and controlled remote access to personal information, but only to the extent necessary to provide customer and technical support. Such access is governed by strict security controls, authorization requirements, and oversight mechanisms.

All international data transfers carried out by HIKVISION are conducted in accordance with applicable laws. Where required, we implement appropriate safeguards—such as standard contractual clauses or other lawful transfer mechanisms—to protect your personal information. You have the right to be informed about the safeguards that apply to international transfers of your personal information.

We currently maintain data centers in the United States, Singapore, Brazil, and Ireland. The laws and standards governing data protection in these locations may differ from those in your country of residence. You acknowledge that your information may be transferred to and stored in these jurisdictions; however, such transfers do not alter our commitment to protect your personal information in accordance with this Privacy Policy and all applicable legal requirements.

13. Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can always reach us by phone at +86-571-8807-5998 or email us at data_protection@hikvision.com. Please provide: (i) your name (or account user name) and preferred method of contact; and (ii) the details of your request or comment along with any corresponding website links.

14. Additional Terms

EU/UK addendum

If you are located in the European Economic Area (“EEA”) and the UK, Please note,

i) For purposes of EU data protection legislation, Hangzhou Hikvision Digital Technology Co., Ltd., located at No. 555 Qianmo Road, Binjiang District, Hangzhou 310052, China is the data controller responsible for the personal information processing covered by this Privacy Policy, except as set forth below. Hikvision Europe B.V., located at Dirk Storklaan 3, 2132 PX Hoofddorp, Netherlands (“HIKVISION Europe”) acts as EU representative for personal information processing activities covered in this Privacy Policy. You may contact the EU representative using the details in the Contact Us section of this policy.

ii) You have a right to object to the processing of your Personal Information where the processing is carried out for our legitimate interests. Subject to limitations in applicable data protection laws, you have certain rights in respect to your Personal Information, such as a right of access, rectification, erasure, restriction, objection, portability and the right not to be subject to decisions based solely on automated processing, including profiling. In order to exercise your rights, please contact us. You also have the right to withdraw your consent at all times, free of charge. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before its withdrawal. However, your withdrawal may affect your continued use of Hikvision Services. If you have concerns about how we handle your Personal Information, you have the right to lodge a complaint with a data protection authority.

iii) If you are a corporate customer of HIKVISION, then transfers of your Personal Information and your Third Party Data to HIKVISION will be made in reliance on approved data transfer agreements (otherwise known as Standard Contractual Clauses or SCCs).

iv) If you are located in the EEA/UK whenever HIKVISION transfers such Personal Information outside the EEA/UK, where required or appropriate, HIKVISION will put in place Standard Contractual Clauses (SCCs), to secure your Personal Information (and Third Party Data). Where transfers are made to our affiliate, Hangzhou EZVIZ Software Co. Ltd ("HES"), the categories of Personal Information processed are as set out in this Privacy Policy. HES may also transfer Personal Information to third party recipients who may be located outside the EEA/UK for the purposes set out in this Privacy Policy. HES will only make such onward transfers to recipients ensuring appropriate safeguards, which may include putting in place additional SCCs.

A copy of the SCCs can be obtained by contacting us at the address in the Contact Us section.

United States (U.S) addendum

If you reside in certain U.S. states, you may have additional privacy rights under applicable state privacy laws. Please find the details in the Additional State-Specific Privacy Notice.

India addendum

We have deployed local servers in India. If you select select India as your country during Account registration, your Personal Information will be stored on these local servers rather than in our overseas data centers, in accordance with applicable data-localization requirements.